Privacy Policy

Last updated: 1 April 2026

nóko construction ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal data when you use our website or contact us about our services.

Please read this policy carefully. By using our website or submitting an enquiry, you confirm that you have read and understood this policy.

1. Who We Are

nóko construction is a kitchen installation company based in Bath, England. We operate across Bath and the surrounding areas including Corsham, Bradford on Avon, Chippenham, Frome, Trowbridge, and nearby towns.

For any privacy-related queries, please contact us at: hello@nokoconstruction.co.uk

2. What Data We Collect

We may collect and process the following personal data:

• Contact information — your name, email address, phone number, and town/area when you submit an enquiry via our contact form.
• Project details — information you provide about your kitchen project, budget, or property.
• Technical data — your IP address, browser type, operating system, and pages visited, collected automatically when you use our website.
• Communication records — emails, messages, or other correspondence you send to us.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries and provide quotations for our services.
• To manage our relationship with you as a customer or prospective customer.
• To fulfil contractual obligations where we have agreed to carry out work for you.
• To improve our website and services based on usage patterns.
• To comply with legal obligations.

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

• Legitimate interests — responding to enquiries and managing our business operations.
• Contract performance — processing data necessary to fulfil a contract with you.
• Legal obligation — where we are required to process data by law.
• Consent — where you have explicitly agreed to specific processing (e.g. marketing).

5. How We Store and Protect Your Data

Your personal data is stored securely on our systems. We take appropriate technical and organisational measures to prevent unauthorised access, loss, or disclosure of your information.

We do not transfer your data outside of the UK or European Economic Area (EEA) unless required by law or with your explicit consent.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Enquiry data — up to 12 months if no contract follows.
• Customer records — up to 7 years for tax and legal compliance purposes.
• Website analytics — anonymised data may be retained indefinitely.

7. Sharing Your Data

We do not sell your personal data. We may share it with:

• Trusted subcontractors or tradespeople where necessary to fulfil your project (e.g. plumbers, electricians) — bound by confidentiality.
• Our website hosting provider, for operational purposes only.
• Legal or regulatory authorities if required by law.

8. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser. Essential cookies required for the site to function may not be disabled.

9. Your Rights

Under UK GDPR, you have the following rights:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — request deletion of your data where there is no legal reason to retain it.
• Restriction — ask us to restrict processing of your data in certain circumstances.
• Portability — receive your data in a portable format.
• Objection — object to processing based on legitimate interests.

To exercise any of these rights, please email us at hello@nokoconstruction.co.uk. We will respond within 30 days.

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

For any questions about this policy or how we handle your data, please contact us:

nóko construction
Email: hello@nokoconstruction.co.uk
Phone: 01225 000 000
Service Area: Bath & Surrounding Areas